FREQUENTLY ASKED QUESTIONS

How long will it take my order to be delivered?
Can I track the progress of my order?
Can I change a delivery address of an order I have already placed?
Why do I have to pay to have my order delivered to me?
Why did my order arrive in separate parcels?
What is your returns policy?
What if there is a problem with my goods?
What if I just donít want the goods?
Is there anything that I cannot return?
How do I order replacements?
How do I Return goods?
Do you accept international orders?
Why do I need to register with halfcost?
How can I contact you?
How do I unsubscribe from your mailing list?
How do I update my details?
What are cookies?
What is my clothing size?

PHOTO PERSONALISED ITEMS

Photo Personalisation - sending photos - image format & quality?
How do I send my photo for printing?
Can I send in any photograph?
Can I send a non photographic image to be printed?
What image formats can you accept?
What is a JPEG / JPG image format?
How does image quality and resolution affect what will be printed?

How long will it take my order to be delivered?

Delivery is normally within 10 working days of placing your order, but please allow up to 14 working days at busy times. We will send you regular updates, by email, on the progress of your order.

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Can I track the progress of my order?

The contents of each parcel will be listed on our web site, your can also log on to our carrierís web site to track the progress of your delivery. Simply click on to ‘my online orders’

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Can I change a delivery address of an order I have already placed?

We can only deliver orders to the address shown at the time of ordering.

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Why do I have to pay to have to have my order delivered to me?

To keep the cost of items competitive, we charge for delivery of orders, rather than including the extra cost on the price of the goods. The delivery charge is as stated, no matter how many parcels make up your order.

The standard delivery charge is:
  • £3.99 for orders within mainland UK

  • £5.00 for orders within N. Ireland and Scottish Offshore Islands (including some remote parts of the Scottish mainland)

  • £7.50 to the Isle of Man, Channel Islands and Scilly Isles.

A signature will be required for all deliveries.

If items are returned to us as ‘undeliverable,’ we shall refund the price of the products plus our delivery charge, less £5, in respect of our postage and administrative costs.

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Why did my order arrive in separate parcels?

Where possible we will deliver all of your items together in one parcel but certain combinations of orders, or larger orders may be delivered in more than one parcel. We may not deliver these parcels in the sequence shown on the parcel content note (invoice) included in one of the parcels.

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What is your returns policy?

You can return your order for any reason, at any time within 14 days of receipt, for a full refund, provided the goods are unused and in their original packaging.

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What if there is a problem with my goods?

If the goods are incorrect or damaged e mail us at customercare@halfcost.co.uk to arrange for the products to be collected. A full refund will be processed on receipt of the items back into our warehouse. We process returns as soon as they are received, but during busy times there may be a slight delay.

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What if I just donít want the goods?

In the unlikely event that you wish to return goods because you are not completely satisfied with them, please send the items back to us by post, at your own cost. (Please send jewellery items with a value in excess of £50 by Registered Post). A full refund will be processed on receipt of the items back into our warehouse. We process returns as soon as they are received, but during busy times there may be a slight delay.

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Is there anything that I cannot return?

All personalised items are excluded from our 14 day return period, as is pre-recorded material, software and fragrances where the seal has been broken. For reasons of health and hygiene, pierced earrings and body bars are also excluded from return. You can only return these items if faulty or damaged.

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How do I order replacements?

If you wish to order a replacement for an item that is faulty or damaged, please check for availability on the web site. If available, please re-order immediately to save disappointment. It may not always be possible to offer replacements as stocks are limited.

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How do I Return goods?

Please complete the goods return form which is on the back of the parcel content note (invoice), and place this inside the parcel. Please use the barcoded address label from your parcel content note, which will help us to process the parcel on receipt.

Send all returned items to:

Returns Department
halfcost
Marlborough Mill
Ridgefield Street
Failsworth
Manchester
M35 0HJ

For your own protection we advise you to keep a receipt of postage for any goods you return.

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Do you accept international orders?

We do not accept international orders at the moment. Unfortunately we are unable to accept orders from BFPO addresses at this time.

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Why do I need to register with halfcost?

Registering with halfcost is quick and easy, and will make your visits to us even more convenient. When you register with us you will be able to save important information such as your name and address details so you need enter these only once. All of this is stored on secure servers for complete safety. You may update this information as and when required by going to ‘My Details’ on the web site.

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How can I contact you?

If you have any comments or queries relating to any aspect of our product range or services simply send an e-mail to customercare@halfcost.co.uk.

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How do I unsubscribe from your mailing list?

If you wish to be removed from our mailing list, please send an e-mail to customercare@halfcost.co.uk detailing your full name and address. Please allow 28 days for your request to be actioned.

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How do I update my details?

You can amend your personal details, home address, e-mail and password by going to ‘My Registration Details’ on the web site.

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What are cookies?

Cookies are tiny text files stored on your computer. When you visit certain web pages halfcost uses cookies to keep track of what you have in your basket and to remember you when you return to our site. To shop from halfcost you need to have all cookies enabled. Most computers are sold with ‘cookies’ enabled.

Cookies cannot harm your computer and do not contain any personal or private information.

Allow cookies? Essential Enhanced Experience Marketing

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What is my clothing size?

Please Note: Size Charts are based on a standard UK sizing.

Ladies Size Chart
Please see individual items for available leg lengths
Ladies 6 8 10 12 14 16 18 20 22 24 26
Size XXS XS S M M L L XL XL 2XL 3XL
Waist
(inches)
24 26 28 30 32 34 36 38 40 42 44


Swimwear 8 10 12 14 16
Bust
(inches)
32 34 36 38 40


Mens Size Chart
Please see individual items for available leg lengths
Men XS S M L XL 2XL 3XL 4XL 5XL
Chest
(inches)
32-32 34-36 38-40 40-42 44-46 48-50 52-54 56-58 60-62
Waist
(inches)
28 30 32 34 36 38 40 42 44


Childrens Size Chart
Age 3-4 4-5 7-8 9-10 11-12 13-14 15-16
  INFANT XS S M L XL 2XL
  JXXS JXS JS JM JL JXL JXXL
  XXSB XSB SB MB LB XLB XXLB
Height
(cm)
98-104 110-116 122-128 134-140 146-152 163 170+
Chest
(inches)
21-23 23-25 25-28 27-30 29-32 32-34 34


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PHOTO PERSONALISED ITEMS

Photo Personalisation - sending photos - image format & quality?
How do I send my photo for printing?

If your photo is already on your computer, you may use our fabulous photo personalisation feature. Select option 1 before adding to basket and upload the required image. You will be able to see your photo as it will appear on the item, and we will be able to produce your goods much quicker.

If you only have a printed photograph donít worry, you donít need to have the image on your computer, simply select option 2 before adding to basket. We will send you a special mail pack with a pre-paid envelope for posting your photo to us. Weíll take good care of your photo and return it to you with your goods.

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Can I send in any photograph?

You must only send us photographs or images which you either own or have express permission to use. You retain all intellectual property rights and copyright for any photographs or images you send to us. Do not send us photographs or images which may be deemed obscene, offensive or defamatory.

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Can I send a non photographic image to be printed?

Providing you comply with our Terms & Conditions, we will endeavour to produce your goods using any image you post or upload. Please note that most images from Internet websites are subject to copyright restrictions. These are normally unsuitable for printing because they are optimised for viewing on screen. Unfortunately we are not able to use negatives.

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What image formats can you accept?
What is a JPEG / JPG image format?

We can only accept your uploaded image in JPEG / JPG format. This is a common image file format used by the majority of digital cameras. Most photo editing / image handling software has a facility to save or convert images from different formats into JPEG. If your software has an option to handle the image in ‘RGB’ or ‘CMYK’ modes, please choose ‘RGB’ type only. Sorry our processes are not able to accept ‘CMYK’ images. Please refer to the Help section in your image handling software for more details.

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How does image quality and resolution affect what will be printed?

We scan photographs at 300 dpi (dots per inch) resolution. Scans at higher resolutions result in much higher image file sizes with minimal improvements in printing quality. Please bear this in mind before using our photo personalisation feature to upload your own scan for printing. We can only accept image files up to 5 megabyte (MB) size. Most images will give excellent printed results with much smaller file sizes.

When using image handling software to save in JPEG format, you will normally find a setting for the quality or ‘compression’. Each time an image is saved in this format, some quality is lost. Please make sure use a high quality (low compression) setting, otherwise the reproduction quality of your item may be affected.

The following points may also affect your image on the finished goods:
  • Colour depth of your computer.  This should be the highest possible setting to get the best possible image quality. A setting of at least 16-bit colour depth is recommended. Most digital cameras and modern computers work at 24-bit colour depth or higher. Please consult your computerís Help section or manuals for further detail.


  • Image dimensions & resolution.  We print at 300dpi (dots per inch). As the printed area size varies on different items, some items will print better using bigger dimensioned images (more pixels). For example, most mobile phone cameras produce fairly small JPG images (low number of pixels) which are also highly compressed. Usually these will not print well on larger items. A 3.2 mega pixel camera in ‘highest quality’ setting will produce JPG images 2048px wide by 1536px high, typically around 1.5MB each. Much larger images will need to be resized before uploading to us - please use your photo editing software to produce a smaller file size (5MB maximum). Our photo personalisation feature will warn you if the number of pixels in your image is low, and could adversely affect the finished item.


  • Computer monitors.  Because of design limitations, computer monitors cannot display the full range of colours that can be printed. To see the best representation of your image on screen, please ensure you have correctly adjusted your monitor controls for brightness, contrast, colour temperature, etc.

When you upload your image, our website produces a much smaller version which is displayed on a preview item. This makes manipulating your image online quick and easy, but we still keep your original full image safe for producing your goods.

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Privacy Policy

When using the halfcost website you will be asked to provide information about yourself and your financial details. These are needed to process payment for the goods you order.

We will ask for your name, e-mail address and address. These details will enable us to process your order and contact you in the event of any queries. We will also ask for your telephone number, so that we can contact you urgently in the event of any problem with your order. We will communicate with you by e-mail or telephone.

We may also use the information we hold to notify you of important changes, new services and special offers.

Other carefully selected companies may also make further offers to you. If you do not wish to receive these offers, please contact us by writing to halfcost, Preston, PR0 2BP.

You have the right to ask for a copy of the information we hold on you and to have any inaccuracies corrected.

By using our site you consent to the collection, retention and use of this information by halfcost. Any changes to our privacy policy will be notified on this page.

Telephone calls may be recorded or monitored. This helps to ensure we provide you with the highest level of service and maintain our quality standards.

Security

You are protected by the halfcost security guarantee when you shop with us. We use industry standard security and anti-fraud software to encrypt all your personal information including name, address, e-mail and credit or debit card details to help keep it secure when the information is sent over the Internet. Your credit and debit card details are handled with the utmost security.

To ensure maximum security, you also need to take care. Always keep your login password a secret. Also, if you are using a shared PC, always log out and close the web browser when you have finished on this site.

halfcost retain the right to reject any order received from addresses deemed to be either invalid or high risk. Notification of rejection will be sent by e-mail and a full refund will be processed if payment has already been accepted.

If you need to contact halfcost for any reason, please use the email address detailed below to contact us.

Contacting halfcost by email:

Our email address is customercare@halfcost.co.uk. We aim to give a full and comprehensive answer to all email queries within 48 hours.

Contacting halfcost by post:

Our address for postal enquiries is: Halfcost, Preston, PR0 2BP

Contacting halfcost by Telephone:

Our telephone number is 03713 769 951, between the hours of 9am and 5pm.